Shipping policy
Mr. Blox Toys
Operated by HEKATE INDUSTRIES PRIVATE LIMITED
Effective Date: 18 September 2026 | Last Updated: 18 September 2026
At Mr. Blox Toys, operated by HEKATE INDUSTRIES PRIVATE LIMITED (“Hekate Industries”, “we”, “us”, or “our”), we aim to deliver orders safely, efficiently, and within the estimated timelines communicated at checkout.
This Shipping Policy is intended to provide clear information about our shipping process while addressing circumstances that may affect dispatch or delivery. It should be read together with our Terms of Service, Privacy Policy, Refund & Return Policy, and any product-specific terms.
Nothing in this Shipping Policy is intended to exclude, restrict, or override any mandatory consumer right, statutory remedy, product liability obligation, or other protection that cannot lawfully be excluded or limited under applicable Indian law.
1. SHIPPING AVAILABILITY
We currently offer delivery across India, subject to PIN-code serviceability and the availability of suitable logistics services.
Serviceability, delivery estimates, and available shipping methods may vary by destination. Certain remote, restricted, difficult-to-access, or otherwise non-serviceable locations may not be eligible for delivery or may require additional time.
The availability of delivery to a particular address is determined by the logistics options available for that destination at the time of order placement.
2. SHIPPING CHARGES
Standard Shipping is currently offered as follows:
• Orders above ₹1,500: Free Standard Shipping.
• Orders below ₹1,500: ₹100 flat Standard Shipping charge.
Any applicable shipping, handling, COD, or other charges will be displayed or communicated before completion of the order, where applicable.
Eligibility for free shipping is determined on the merchandise value of the eligible order and may be subject to exclusions, promotional terms, or other conditions displayed at checkout.
3. ORDER PROCESSING
Orders are generally processed within 1–2 business days after successful order placement, subject to payment confirmation, product availability, address verification, fraud-prevention checks, and other reasonable operational requirements.
Orders placed on weekends or public holidays will generally be processed on the next working day.
Processing time is separate from transit time. An order is considered dispatched when it is handed over to the applicable courier or logistics partner.
During major sale events, launches, promotional periods, unusual order volumes, operational disruptions, or other exceptional circumstances, processing may take longer. Where reasonably practicable, we will communicate material delays.
4. ESTIMATED DELIVERY TIMELINES
Standard Shipping is ordinarily estimated at approximately 3–7 business days from dispatch, depending on destination and courier serviceability.
Delivery timelines are estimates only and are not guaranteed delivery dates. Transit may take longer due to remote locations, courier capacity, weather, public holidays, strikes, transportation disruption, regulatory restrictions, incorrect address information, recipient unavailability, security checks, peak-season volumes, or other circumstances beyond our reasonable control.
An estimated delivery date does not create a guarantee of delivery by that date unless we expressly provide a guaranteed delivery commitment in writing.
5. DISPATCH, SPLIT SHIPMENTS AND PARTIAL DELIVERY
We may dispatch products in one or more shipments depending on stock availability, warehouse location, product type, logistics considerations, or operational requirements.
If an order is split into multiple shipments, you may receive separate tracking details and delivery dates. Unless otherwise stated, you will not be charged an additional shipping fee solely because we split an order for operational reasons.
Where only part of an order is available, we may contact you regarding available fulfilment options.
6. ORDER CONFIRMATION AND TRACKING
After an order is placed, we may send an order acknowledgement or confirmation to the email address, mobile number, or other contact information provided at checkout.
Once an order is dispatched, we will provide tracking information where available, generally by email, SMS, WhatsApp, or another applicable communication channel.
Tracking information is provided by or through the relevant logistics partner and may take some time to become active after dispatch. Courier tracking events may occasionally be delayed or updated retrospectively.
7. DELIVERY ADDRESS — CUSTOMER RESPONSIBILITY
You are responsible for providing complete and accurate delivery information, including recipient name, house/building number, street, locality, city, state, PIN code, and a valid contact number.
We are not responsible for delays, failed deliveries, returns, additional costs, or other consequences arising directly from incorrect, incomplete, outdated, inaccessible, or unverifiable address or contact information supplied by the customer.
If you identify an address error, you must contact us as soon as possible. Address changes are not guaranteed once an order has entered processing, packing, dispatch, or transit.
8. DELIVERY ATTEMPTS AND FAILED DELIVERY
The courier or logistics partner may make delivery attempts in accordance with its operational procedures.
A delivery may fail because the recipient is unavailable, the address is incorrect or inaccessible, the PIN code is not serviceable, the recipient refuses delivery, contact cannot be established, or for other reasons.
Where delivery cannot be completed, the shipment may be re-attempted, held, redirected, or returned to our facility in accordance with the courier's procedures.
Any re-shipment, re-delivery, or additional logistics cost arising from customer-provided incorrect information, repeated failed delivery attempts, or customer-requested changes may be subject to additional charges where permitted by applicable law and where such charges are communicated to the customer.
9. DELAYED SHIPMENTS
If an order has not arrived within the estimated delivery window, please contact our support team with your order number.
We may raise a service request with the relevant logistics provider and reasonably assist with tracking or investigation.
Delivery delays caused by circumstances beyond our reasonable control will not, by themselves, constitute a breach of this Shipping Policy. However, this does not limit any mandatory rights or remedies available to consumers under applicable law.
Where a shipment is materially delayed, undelivered, or otherwise affected, the resolution will be handled in accordance with applicable law and our Refund & Return Policy.
10. LOST, MISROUTED OR DAMAGED SHIPMENTS
If tracking indicates that a shipment is lost, materially misrouted, or has not moved for an unreasonable period, please contact us promptly. We may initiate an investigation with the courier.
Where a package arrives visibly damaged, tampered with, or materially compromised, customers should, where reasonably practicable, photograph or record the package and its contents before or immediately after opening and contact us promptly.
Evidence such as photographs, unboxing video, packaging condition, order details, and delivery records may assist in investigating a claim, but failure to provide such evidence will not automatically extinguish any right that cannot lawfully be excluded.
Any replacement, refund, credit, or other resolution will be determined in accordance with the circumstances, our applicable policies, the courier investigation where relevant, and applicable law.
11. OPEN-BOX / DELIVERY VERIFICATION (WHERE APPLICABLE)
If a delivery is designated by the courier as requiring OTP, open-box verification, or another delivery confirmation process, the customer should follow the instructions communicated by the courier.
Customers should inspect the external condition of the package and, where an authorised open-box process is available, verify the apparent condition and contents before accepting the shipment where reasonably practicable.
Acceptance of a package does not by itself waive any statutory consumer right or a valid claim relating to concealed damage, manufacturing defect, incorrect product, or other issue that could not reasonably have been identified at delivery.
12. CASH ON DELIVERY (IF OFFERED)
Cash on Delivery (“COD”) may be available only for eligible products, order values, PIN codes, and customers. COD availability may be changed or withdrawn at our discretion, subject to applicable law.
We may contact customers to verify COD orders before dispatch. An order may be placed on hold or cancelled if the required verification cannot reasonably be completed or if there are reasonable indicators of fraud, misuse, repeated non-acceptance, or other legitimate risk.
Any COD charge, where applicable, will be displayed at checkout before the order is placed.
13. REMOTE, RESTRICTED AND EXCEPTIONAL LOCATIONS
Certain destinations may be subject to limited serviceability, additional transit time, additional handling requirements, or delivery restrictions.
This may include certain remote areas, islands, restricted premises, military or government facilities, areas affected by natural events, or locations where courier operations are temporarily suspended.
Where an address becomes unserviceable after an order is placed, we may contact you to request an alternative address or provide an appropriate resolution in accordance with applicable law.
14. SHIPPING PARTNERS AND THIRD-PARTY LOGISTICS
We may use third-party courier, logistics, fulfilment, warehousing, and delivery providers to fulfil orders.
Once a shipment is handed over to a logistics provider, certain aspects of transit and delivery are controlled by that provider. We will make reasonable efforts to coordinate with the provider regarding material delivery issues.
Courier tracking information, delivery scans, estimated dates, and proof-of-delivery records may be generated by third-party systems and may be subject to their operational processes.
15. DELIVERY REFUSAL
If a customer refuses delivery, does not accept a shipment, or otherwise prevents completion of delivery without a valid reason, the order may be returned to the sender.
Refunds, where applicable, will be handled in accordance with our Refund & Return Policy and applicable law. Any lawful non-refundable charges or costs, including certain shipping or return-to-origin charges, may be treated in accordance with the applicable policy disclosed to the customer.
16. ORDER CANCELLATION AND SHIPPING
Orders may be cancelled only in accordance with our cancellation policy and subject to the stage of processing or dispatch.
Once an order has been packed, dispatched, or handed over to a courier, cancellation may no longer be possible through ordinary cancellation channels. In such cases, the customer may need to follow the applicable return or refusal-of-delivery process.
Nothing in this section limits a consumer's mandatory cancellation, return, refund, or other statutory rights.
17. FORCE MAJEURE / EVENTS BEYOND REASONABLE CONTROL
We will not be responsible for delay or failure in shipping or delivery to the extent caused by circumstances beyond our reasonable control, including natural disasters, severe weather, floods, earthquakes, fires, epidemics or pandemics, war, civil unrest, strikes, transportation disruptions, government restrictions, regulatory action, cyber incidents affecting logistics infrastructure, or widespread courier/transportation disruption.
Where such an event occurs, we will make reasonable efforts to resume normal fulfilment and, where appropriate, communicate material changes to affected customers.
18. CUSTOMER SUPPORT AND ESCALATION
For shipping, delivery, tracking, or logistics-related concerns, please contact:
HEKATE INDUSTRIES PRIVATE LIMITED
Brand: Mr. Blox Toys
Email: support@mrbloxtoys.com
Phone: +91 70459 91991
Registered Office: Dadra and Nagar Haveli and Daman and Diu 396210
Please include your order number, registered mobile number/email, and a clear description of the issue. Providing relevant photographs, tracking information, or other supporting documents may help us investigate the matter more efficiently.
We will make reasonable efforts to acknowledge and resolve customer shipping concerns within applicable legal and operational timelines.
19. GRIEVANCE REDRESSAL
Nothing in this Shipping Policy limits your right to raise a grievance through the grievance mechanism applicable to Mr. Blox Toys or to pursue any remedy available under applicable Indian law.
Where required by applicable law, the details of the designated grievance officer and prescribed grievance process will be displayed on the Website and/or in the relevant legal policy.
20. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in shipping partners, charges, service areas, operational processes, legal requirements, or business practices.
The updated version will be published on the Website with a revised “Last Updated” date. Material changes will be communicated where required by applicable law.
Your order will generally be governed by the shipping terms applicable at the time the order was placed, subject to mandatory changes required by law.
21. PREVAILING LAW AND CONSUMER RIGHTS
This Shipping Policy shall be interpreted consistently with applicable laws of India, including applicable consumer protection and e-commerce requirements.
If any provision of this Shipping Policy conflicts with a mandatory provision of applicable law, the mandatory legal requirement will prevail to the extent of the conflict, and the remaining provisions will continue to apply.
The provisions of this Shipping Policy are not intended to waive, restrict, or contract out of any consumer protection or statutory right that cannot legally be waived.
© 2026 HEKATE INDUSTRIES PRIVATE LIMITED | Mr. Blox Toys
