Privacy policy
Mr. Blox Toys
Operated by HEKATE INDUSTRIES PRIVATE LIMITED
Effective Date: 18 September 2026 | Last Updated: 18 September 2026
Mr. Blox Toys is a brand operated by HEKATE INDUSTRIES PRIVATE LIMITED (“Hekate Industries”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit, browse, register on, or make a purchase through the Mr. Blox Toys website, including any related websites, mobile interfaces, services, or other digital platforms operated by us (collectively, the “Website”).
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where required by applicable law, we will obtain your consent before collecting or processing your personal information for specified purposes.
1. ABOUT US
Mr. Blox Toys is operated by:
HEKATE INDUSTRIES PRIVATE LIMITED
For privacy-related questions, requests, or concerns, you may contact us using the contact details provided in the “Contact Us” section of this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
We may collect information that identifies or can reasonably be associated with you, including:
• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Account login details
• Order and purchase history
• Product preferences and interactions
• Information provided when contacting customer support
• Feedback, reviews, comments, or other information you voluntarily provide
• Any other information you voluntarily submit to us
2.2 Payment Information
When you place an order, payment information may be collected and processed by our authorised payment gateway or payment service provider. Depending on the payment method used, this may include relevant transaction details. We generally do not directly store complete credit card, debit card, or other sensitive payment credentials on our own systems where such information is processed by third-party payment service providers. Payment information is subject to the privacy policies and terms of the relevant payment service provider.
2.3 Technical and Usage Information
When you browse or interact with our Website, certain information may be collected automatically, including:
• IP address
• Browser type and version
• Device type and operating system
• Approximate location derived from technical information
• Pages visited and interactions with the Website
• Date and time of visits
• Referring and exit pages
• Website navigation and usage patterns
• Cookies and similar technologies
• Diagnostic, performance, and security information
This information helps us operate, secure, maintain, and improve the Website and understand how customers use our services.
3. HOW WE COLLECT INFORMATION
We may collect information through:
• Information you provide directly while creating an account or placing an order
• Checkout and payment processes
• Customer service communications
• Newsletter or marketing subscriptions
• Product reviews and feedback forms
• Cookies and similar technologies
• Your interactions with advertisements or marketing communications
• Third-party platforms and service providers where permitted by applicable law
4. HOW WE USE YOUR INFORMATION
We may use your personal information for legitimate business purposes and, where required, based on your consent.
Order Fulfilment
• Processing and confirming your orders
• Processing payments
• Arranging shipping and delivery
• Providing order confirmations and updates
• Managing returns, exchanges, cancellations, and refunds
• Maintaining transaction and purchase records
Customer Support
• Responding to questions, complaints, and requests
• Providing after-sales support
• Resolving disputes and service-related issues
• Communicating with you regarding your account or orders
Website Operations
• Operating and maintaining the Website
• Personalising your shopping experience
• Improving Website functionality and performance
• Understanding customer behaviour and preferences
• Testing and developing new features, products, and services
Security and Fraud Prevention
• Detecting and preventing fraudulent or unauthorised transactions
• Protecting our Website, customers, employees, and business
• Investigating security incidents
• Enforcing our terms, policies, and legal rights
Marketing and Communications
Where permitted by applicable law and, where required, with your consent, we may use your information to send product updates, new product announcements, promotional offers, discounts and campaigns, newsletters, and other communications relating to Mr. Blox Toys. You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or information concerning your account.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our Website may use cookies, pixels, tags, web beacons, SDKs, and similar technologies to improve functionality and understand Website usage.
Cookies may be used to:
• Keep items in your shopping cart
• Remember your preferences
• Maintain login or session information
• Understand Website traffic and usage
• Improve Website performance
• Measure advertising effectiveness
• Support relevant advertising and marketing activities
• Detect fraud and security threats
You may control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of portions of the Website, including shopping and checkout functionality. Where legally required, we will seek appropriate consent before using non-essential cookies or similar technologies.
6. SHARING OF INFORMATION
We do not sell or rent your personal information to third parties.
However, we may share relevant information with trusted service providers where reasonably necessary to operate our business and provide services to you.
Such parties may include payment gateways and payment processors; courier and logistics providers; website hosting and technology providers; e-commerce and software service providers; customer support platforms; marketing and communication service providers; analytics and performance measurement providers; IT, security, fraud prevention, and infrastructure providers; and professional advisers, auditors, consultants, and legal service providers.
Such parties may process information on our behalf and, where applicable, are expected to handle personal information in accordance with applicable contractual and legal requirements.
We may also disclose information where required or permitted by applicable law, regulation, court order, governmental authority, or legal process.
7. BUSINESS TRANSFERS
In the event of a merger, acquisition, restructuring, sale of assets, financing, corporate reorganisation, or similar transaction involving Hekate Industries Private Limited or the Mr. Blox Toys business, personal information may be transferred as part of the relevant business assets, subject to applicable law.
8. DATA SECURITY
We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.
These measures may include access controls, security monitoring, encryption or secure transmission technologies, authentication controls, and other appropriate safeguards.
However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal retention practices.
10. YOUR RIGHTS
Subject to applicable law, you may have rights relating to your personal information, including the right to:
• Request access to personal information held about you
• Request correction or updating of inaccurate or incomplete information
• Request deletion or erasure of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Raise a grievance or complaint regarding the processing of your personal information
• Exercise other rights available to you under applicable data protection laws
Requests may be subject to verification requirements to protect your account and personal information.
We may retain certain information where retention is required or permitted by law or is reasonably necessary for legitimate business purposes.
11. CHILDREN'S PRIVACY
Mr. Blox Toys sells children's toys and products intended for purchase and use by children. However, the Website and its purchasing functionality are intended to be accessed and used by adults or individuals legally capable of entering into transactions.
We do not knowingly seek to collect personal information directly from children for independent account creation or purchasing purposes.
If you believe that a child has provided personal information to us without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, take reasonable steps to delete the information.
12. THIRD-PARTY WEBSITES AND SERVICES
Our Website may contain links to third-party websites, applications, payment services, social media platforms, or other services.
If you choose to access these third-party services, your interactions may be governed by their respective privacy policies and terms of use.
We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
13. MARKETING COMMUNICATIONS
With your consent where required, we may communicate with you through email, SMS, WhatsApp, telephone calls, push notifications, or other communication channels regarding products, promotions, offers, events, and updates.
You may withdraw your consent or opt out of promotional communications at any time.
Opting out of marketing communications will not affect essential communications relating to an order, transaction, account, security matter, or other service-related activity.
14. INTERNATIONAL DATA TRANSFERS
Some of our technology, payment, analytics, hosting, marketing, or other service providers may process information in locations outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is undertaken in accordance with applicable legal requirements and appropriate contractual or organisational safeguards, where required.
15. GRIEVANCE REDRESSAL
If you have a question, concern, complaint, or grievance relating to the collection or use of your personal information, please contact us.
We will review and address privacy-related grievances in accordance with applicable law and our internal grievance-handling procedures.
Grievance Officer / Privacy Contact
• HEKATE INDUSTRIES PRIVATE LIMITED
• Brand: Mr. Blox Toys
• Email: [Insert Privacy/Support Email]
• Address: [Insert Registered Office Address]
• Phone: [Insert Customer Support Number]
Please include sufficient information in your request to allow us to identify the relevant account, transaction, or issue.
16. CHANGES TO THIS PRIVACY POLICY
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Where required by applicable law, we may also provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
17. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India, subject to applicable data protection and privacy legislation.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the relevant matter, subject to applicable law.
18. CONTACT US
If you have questions regarding this Privacy Policy or how Mr. Blox Toys handles your personal information, please contact:
• HEKATE INDUSTRIES PRIVATE LIMITED
• Mr. Blox Toys
• Email: support@mrbloxtoys.com
• Phone: 7045991991
• Registered Office: Dadra and Nagar Haveli and Daman and Diu 396210
We will make reasonable efforts to respond to privacy-related enquiries and requests within the time period prescribed by applicable law.
